I take great pride in my products and I am committed in providing you with the best possible service. Returns of non-custom products are gladly accepted within two weeks for website credit or exchange. I do not provide refunds or cash back.
Downloads can not be returned or exchanged.
(Please see below for information on custom and personalized product returns.)
All returned items must be returned in original and unused condition. Please make sure that items are well packed (additional packaging may be necessary) and insured for the full amount. A restocking fee may apply to any order not received in good condition. Shipping cost are non-refundable and all costs for return shipment are the responsibility of the customer. Please enclose a copy of your invoice with the return merchandise.
Steven Van Hasten
BE 9050 Ledeberg
If you have placed an order for a custom product that you no longer wish for me to fulfill and it has been no more than 60 days from the order date, I will gladly accommodate your request according to the following guidelines:
– If digital proofs have not yet been delivered, you can choose to receive a refund of the order amount less 20% of the original order subtotal or a you can choose a website credit for the full amount of the original order.
– If digital proofs have been delivered, you can choose to receive a refund of the order amount less the sum of 32,5 euro per proof + 20% of the original order subtotal or you can choose a website credit for the order amount less the sum of 32,5 euro.
– If you have approved your digital proofs, your order is non-refundable.
After 60 days from the order date, your order is considered non-refundable and no refunds will be made.